Heart Shape Duo Ear Studs

Geo Jewelry Refund Policy
At Geo Jewelry, each piece is crafted with utmost care and dedication to meet the unique expectations of our customers. Due to the bespoke nature of many of our products, our refund policy is as follows:

1. Refunds For Customized Products
* Customized products are not eligible for refunds or returns after delivery unless there is a verified issue with the product’s quality.
* Non-quality-related reasons, such as a change in personal preference, price comparisons with similar products, or dissatisfaction with promotional pricing, do not qualify as valid grounds for a return or refund.

2. Order Cancellation For Non-Ready-To-Ship Customized Products
* If a non-ready-to-ship (made-to-order) customized product has entered the production process (e.g., stone procurement, inventory adjustments, CAD creation, or similar), a cancellation will incur a 30% service fee based on the total order value.
* If the product has been fully produced but not yet delivered, cancellation will incur a 50% service fee based on the total order value.

Additional Notes
* Ready-to-ship products, which are shipped within three business days of ordering, are not considered customized and are subject to a different return policy (if applicable).
* Customers are advised to carefully review all order details, including design specifications, prior to confirming their purchase.
Thank you for your understanding and support of our craftsmanship. Should you have any questions about your order or this policy, please do not hesitate to contact our customer support team.

Geo Jewelry
Return policy


All returned items must be undamaged and accompanied by all original packaging and documentation, including the diamond certificate. 

The 12 hour program begins on the day the order is delivered. 
Products received for more than 12 hours are non-refundable and non-exchangeable.

Due to their personalized nature, the following orders are not eligible for return: Items that have been modified one or more times; engraved/laser engraved items; items that have been resized one or more times; items that have previously been replaced or upgraded; custom-designed jewelry.
Returns/Exchanges for Broken or Defective Items: You must attach a picture that clearly shows the damaged/defective item and describe the problem with your item. If you are unable to send pictures please let us know and we will be happy to help.

Please note that the specified quality issues include loose prongs and metal breakage not caused by human factors. Wear and scratches caused by improper use are not considered manufacturing defects and are not covered under after-sales service. However, maintenance services can be purchased for a fee if needed. 


How to return?



1. Contact Geo Jewelry Customer Service
If you need a return, please contact us via Whatsapp at +852 6878 9482 or by email to the Geo JEWELRY Customer Service Team:
geojewelryhk@gmail.com

Please list the order number with "#" in the subject line. In the body of the email, you wish to return your item and any information you think would be helpful to us.

Please note that the return shipping cost will be borne by the customer. After receiving your return request, we will provide you with the return address and phone. Please take a photo of the package with the shipping label attached and provide it to us along with the tracking number.



2. Pack and return
Make sure all original materials (including actual product, original box) and all documentation (including diamond and grading report) are intact.

For safety reasons, do not write jewelry, diamonds or other related words anywhere on the packaging. 
Please double pack the package and stick the label on the outside of the large box and drop it off to the courier location closest to you. (We recommend DHL and Post Office as our preferred shipping partner).
Geo is not responsible for shipping errors - we recommend that customers only use staffed storefronts to send returned items. Please do not use drop boxes or unmanned locations. We also recommends insuring the package for a certain value. 
Get a shipping receipt to confirm that the item has shipped - this receipt will serve as proof of shipping and insurance.